Yes, Vedapace is happy to ship globally! International shipping rates and times vary depending on the destination. Please check our shipping page for detailed information.

Once your order is shipped, you will receive a tracking number via email. You can use this number on our website or the carrier’s website to track your package.

Our policy regarding lost or damaged packages is as follows: If an item arrives damaged, we ask that you contact us immediately, and we will work with you to find a satisfactory solution, whether it be a replacement, refund, or alternative arrangement.

Regarding lost packages, while we take all necessary precautions to ensure safe and timely delivery, we cannot be held liable for issues arising from the actions of the logistics company. In the event of a lost package, we will assist you in contacting the shipping carrier to initiate an investigation. However, please understand that once a package leaves our facility, we have limited control over its journey.

We understand the need for expedited shipping in certain situations. While expedited shipping options may not be listed during checkout, we do offer this service upon request. If you require expedited shipping, please contact us before placing your order, and we will do our best to accommodate your request. Expedited shipping options often come with additional costs, so we'll provide you with the available options and rates to ensure your package reaches you within your desired timeframe.

We offer a variety of secure payment options for your convenience. These include major credit and debit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept payments via PayPal for added flexibility. In some areas, we offer payment through Klarna for flexible payment options such as buy now, pay later

Yes, it is safe to use your credit card on our website. We take the security of our customers' information very seriously. Our website is encrypted with the latest SSL technology to ensure that all data transmitted between your browser and our servers remains confidential. Additionally, we adhere to strict industry standards for payment processing, and your credit card details are never stored on our servers. You can shop with confidence knowing that your information is secure with us

We're sorry, but once an order is placed, it cannot be canceled. We begin processing orders immediately upon receipt, and all sales are final. We encourage customers to double-check their orders before completing the purchase to ensure accuracy.

We understand that sometimes situations change, but unfortunately, once an order is placed, our system immediately begins processing it, including the shipping address. Due to this rapid processing, we're unable to change the shipping address once the order has been submitted. We recommend double-checking your shipping information at checkout to ensure accuracy. If you have concerns or need assistance, please contact our customer support team, and we'll do our best to help within our capabilities.

Sales tax is charged according to local laws and regulations. It will be calculated and displayed at checkout based on your shipping address.

If your payment is declined, please check to ensure your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If you continue to face issues, please contact your bank or try a different payment method.

Our return policy is designed to ensure your satisfaction with every purchase. You can find detailed information about our return policy by visiting our Returns & Refunds page.

If you have any questions or concerns regarding returns or exchanges, please don't hesitate to contact our customer support team. We're here to assist you and ensure you have a positive shopping experience with us

Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect. We aim to provide the best possible service to our customers while keeping our prices competitive. Therefore, we are unable to offer free returns at this time. We appreciate your understanding and apologize for any inconvenience this may cause. If you have any further questions about our return policy, please feel free to contact our customer service team for assistance.

We're sorry to hear that you haven't received any order or delivery confirmation. Our system typically sends out order and delivery confirmations shortly after an order is placed and when it's been shipped.

There are a few possible reasons why you may not have received these notifications, such as an incorrect email address provided at checkout or the confirmation emails landing in your spam or junk folder.

To ensure you receive important updates regarding your order, please double-check the email address provided at checkout and also check your spam or junk folder.

If you still haven't received any confirmation emails, please reach out to our customer support team with your order details, and we'll be happy to assist you further in resolving this issue

While we don't typically offer custom orders or personalized items as part of our standard offerings, we're always open to new experiences and continuously strive to expand and improve our services. If you have a specific customization request or would like a personalized item, we encourage you to contact us directly to discuss your requirements. We'll explore our alternatives and see how we can accommodate your needs. Please note that the feasibility of customization may depend on factors such as our suppliers' capabilities, but we will do our best to meet your expectations.